On June 4, there was a significant increase in enquiry calls at the Indian Railways Call Centre in Noida following the Balasore triple train incident.
Seema Kumar, the chairman and managing director (CMD) of the Indian Railway Catering and Tourism Corporation (IRCTC), reported a spike in call volume of about 1 lakh since the tragedy. Up to 100 executives are on call to give the accident victims’ families precise information.
“Since the disaster, we have fielded 3 lakh inquiries from people looking for details on their kin as well as the ex-gratia amount. The executives assigned to this facility are in charge of working with local authorities to give the caller correct information. We are committed to finding a solution to the populace’s issue. We make every effort to provide reliable information. We make an effort to return every call,” Seema Kumar said